Frequently Asked Questions

According to the U.S Department of Transportation Federal Motor Carrier Safety Administration, all moving companies are liable for the value of any good they transport. This means they cannot damage your possessions and claim they have no responsibility, but it's also no guarantee of safety. Under Federal law, interstate movers must offer two different liability options referred to as valuation coverage:

(1) Full Value Protection and
(2) Released Value

(1) Full Value Protection

Under Full Value Protection, your mover is liable for the replacement value of lost or damaged goods in your entire shipment. This is the more comprehensive plan available for the protection of your belongings. Unless you select the alternative level of of liability described below—Released Value—your mover will transport your shipment under the Full Value Protection level of liability. If any article is lost, destroyed or damaged while in your mover's custody, your mover will, at its discretion, offer to do one (1) of the following for each item:

Repair the item
Replace with a similar item
Make a cash settlement for the cost of the repair or the current market replacement value
The exact cost for Full Value Protection varies by mover and may be subject to various deductible levels of liability that may reduce your cost.

(2) Released Value

Your other option is released value. This adds no extra cost to your move but significantly reduces the amount your moving company has to pay in the event of breakage. With released value, the company is responsible for no more than 60 cents per pound per item. In other words, if you have a 50-pound coffee table worth $1,000 that is damaged, the mover only has to pay $30 ($0.60 x 50). Choosing released value requires you to sign a wavier on your bill of lading before the move. But remember, it compensates you according to the weight of the item, not its actual value.
Full Value Protection and Released Value are not insurance policies governed by State insurance laws; instead, they are Federal contractual tariff levels of liability authorized under Released Rates Orders of the Surface Transportation Board of the U.S. Department of Transportation. These valuation requirements are regulated at the federal, not state level.

The earlier, the better. Although the actual truck assignment may not be made until a few days before your move, it's a good idea to give your moving company four to six weeks notice, if possible. The more lead time you can give, the more likely we will be able to meet your preferred delivery schedule.

All moving companies, for their standard service, require flexibility with alternate pickup and delivery dates. Bayone aspires to meet your preferred dates or the nearest possible alternatives. You will be notified in advance of the loading date for your goods and of the estimated date of arrival.

If your pickup and delivery dates are critical, due to a lease expiration or real estate closing, you may choose an extra-cost service which will enable us to accommodate a more precise schedule. You should discuss your specific pickup and delivery requirements with your Bayone agent, who can advise you regarding the types and costs of services available.

If you decide to move with us , a move coordinator will be assigned to you. This person will help you select services (if needed) and can answer any questions you may have throughout the entire process.

Bay One agent will need to visit your home to conduct a visual survey of the all of the items you plan to move. Your Bayone agent will determine the approximate cost based on the amount of items you are moving and their weight and give you a written Estimate/Order for Service. An accurate estimate cannot be calculated without a visual survey of the items to be moved. There is no charge for this estimate.

Keep in mind that estimates (household goods surveys) are only guidelines. On interstate shipments, you must pay the total charges as determined by the actual weight of your shipment, the distance it travels and the services that you authorize or which become necessary to handle your shipment.

If there is a choice, most moving companies suggest you select a time other than summer, the end of the month or the end-of-year holidays. The heaviest demands are placed on trucks, equipment and personnel during these periods.

However, we believe you should move when it is most convenient for you Factors involved in the decision may include:

  • whether the move must be made immediately
  • moving children during the school term
  • separation of the family while the move is under way

Unless you have been given a binding estimate, the exact cost of your move cannot be determined until after your shipment has been loaded on the truck and weighed.
If additional services are requested or become necessary after loading and weighing, additional charges will be incurred. Basic transportation charges depend on the actual weight of your goods and the distance they will travel.

Contact your move coordinator as soon as you can if your move dates have changed. He/she can process any changes to your plan and discuss updates; keep in mind your estimate may change depending on the dates you selected.

At the time of your move, you can choose to pack as much or as little as you want. We can pack the entire shipment, pack only a portion of your belongings or you can pack everything yourself. Bayone is here to personalize your move process and make this transition as smooth as possible.

If you’re interested in our packing services, you can discuss options with your salesperson during your in-home estimate. Your move coordinator can also go over these services or feel free to browse our packing options. Bayone offers different packing services to fit all types of moves and budgets.

If you are unable to take immediate possession of your new residence, your belongings can be stored in a local Bayone agent's warehouse. Bayone agents throughout the country provide storage facilities for holding your goods until you're ready for them. However, you are responsible for the storage charges, warehouse valuation coverage and final delivery charges from the warehouse.

If your goods are placed in storage, there will be an additional charge for the valuation coverage provided for your shipment, as mentioned previously. The type of coverage and cost be dependent upon whether the shipment is held in storage-in-transit (temporary) or in permanent (long-term) storage. Please ask your Bayone agent for information regarding storage arrangements.

Frozen foods can be moved, but only under specific, limited conditions. Be sure to discuss this with your Bayone agent. In most instances, we suggest that shipping arrangements be made through a local frozen food locker, especially for a long-distance move. It is often easier to use up perishable food items prior to your move or just to donate them.

Items of extraordinary value such as jewelry, money, photographs, antiques and stamp collections can be included in your shipment, provided you notify your Bayone agent of these items before packing or moving day. However, we strongly recommend that you carry irreplaceable and expensive articles with you or make other arrangements for their transport.

In the moving industry, items worth more than $100 per pound are considered to be articles of "extraordinary" value. If you are moving items of extraordinary value then complete and sign the High-Value Inventory Form and sign the "Extraordinary (Unusual) Value Article Declaration" box on the Bill of Lading. If no articles of extraordinary value are included in your shipment, simply write "none" on the High-Value Inventory Form and sign it.

Still have Questions ? No Worries !! Please call or email us and we are glad to help you :)


7850 Mowery Avenue
Newark,California 94560

Contact Us

: 408-217-4562

Moving hours (24/7)

Office Hours:
7 AM - 10 PM